For instructions on how to submit a work order click on this link and select Work Order Instructions: 

http://www.bgschools.k12.mo.us/vnews/display.v/ART/482102f94f410

BEFORE SUBMITTING A TECHNOLOGY WORK ORDER:
1. Check all plugs and cables. Do not plug or unplug cables if the workstation is on.
2. Restart the computer at least twice. If you can’t get to the Start>Shutdown Menu hold the power button in until the screen goes black. Wait 2 minutes, restart the workstation.
3. If the problem is the printer, check the ink supply, carefully reinstall the cartridges, check the printer cable. Restart your computer, try to print again.
4. If the problem is the monitor, check to see if the brightness or contrast settings have been changed and check the power cable.

BEFORE YOU SUBMIT A WORK ORDER:

1. Run MalwareBytes on your workstation according to the instructions you received from me. 
2. Check your Vexira Quarantine to see if you have had a virus.
3. Check your Vexira Updates to see that your workstation has up-to-date virus definitions
4. Make sure your Windows Updates are done.

WHEN SUBMITTING A TECHNOLOGY WORK ORDER: Be as specific as possible in describing the problem:

State the brand or manufacturer of the device having the problem.

List any corrective steps you have taken and address the following questions.

1. Has any new software been installed (or deleted) recently? If so, list their titles in your work order. Where have you been on the Internet?
2. Have you attached any new hardware to your workstation, If so, tell us what.
3. Are there any error messages? If so, include them into the work order.
4. Are there any noises associated with the problem?
5. Is there a best time for work to be done in your location – i.e. conference time/day.
6. Are you on any type of deadline needing the repair.

WHEN SUBMITTING A BUILDING MAINTENANCE WORK ORDER:

Be as specific as possible in describing the problem, the location, and the time the problem happened/occurs.

List any corrective steps you have taken and address the following questions.

1. Is there a best time for work to be done in your location – i.e. conference time/day.
2. Are there noises associated with the problem?
3. Are you on any type of deadline needing the repair.

Thank you for submitting your work order. Remember, we'd rather receive too much information than too little! This Work Order System allows us to document the number of problems we have, grouped by user, building, or technician who solved the problem. We can look at the system and tell how much work is needed to be done and how much we have accomplished. We can analyze what hardware gives us the most problems and which manufacturer's products have the least down time. Hopefully all of this will benefit our service to you.

Again, thank you for helping us! We DO look at the work orders each day!

Robert Guritz, Technology Director                                                    

Bill Francis, Maintenance and Grounds