THIS SYSTEM IS USED TO:
IF SUBMITTING A WORK ORDER:
Be as specific as possible in describing the problem:
* State the manufacturer of the device
* Provide the model number and serial number
* List any corrective steps you have taken
* Has any new software been installed (or deleted) recently? If so, list their titles in your work order
* Are there any error messages? If so, include them into the work order.
Remember, we'd rather receive too much information than too little!
Thank you for submitting your work order. This allows us to document the number of problems we have, grouped by user, building, or technician who solved the problem. We can look at the system and tell how much work is needed to be done and how much we have accomplished. We can analyze what hardware gives us the most problems and which manufacturer's products have the least down time.